Terms and Conditions

CONDITIONS FOR RETURNS & EXCHANGES

1. Products must be returned within 30 days of purchase for domestic and international orders*.
2. Original tags must remain attached.
3. Item(s) must be in original condition, unworn, unsoiled and in original packaging.

  • Please note – regrettably we cannot offer exchanges or refunds on SALE or DISCOUNTED PROMOTIONAL ITEMS. This applies to both Australian and International orders.

HOW TO RETURN AND EXCHANGE – WITHIN AUSTRALIA

1. Ensure tags are intact and items are unworn.
2. Send the item back to us by Registered Post with a tracking number. Please ensure you hold on to the tracking number to ensure a safe return. Expenses associated with postage shall not be refunded on any return items.
3.Included the following items in your satchel:
· The items you wish to return/exchange
· The Trapman Bermagui return/ exchange form.

Download, print and complete the Return Form, available here.
Once your package is received by Trapman Bermagui your exchange or refund will be processed immediately. If you want an exchange the postage back to you via registered post is FREE.
Refunds will be made to the credit card or Paypal account which was used to purchase your Trapman Bermagui items.
Please note Trapman Bermagui cannot be held liable for any items lost in transit, so keep the tracking number safe.

HOW TO RETURN AND EXCHANGE – WITHIN AUSTRALIA

Please note Trapman Bermagui does not offer free International returns or exchanges. If you wish to return an item for a refund, the shipping cost of $20 AUD will be deducted from your refund.

If you would like to exchange an item, the shipping costs are not covered by Trapman Bermagui. Any packages sent must have a valid international tracking number. Flat rate international postage is $20AUD from Australia to you.
Trapman Bermagui cannot be held liable for any items lost in transit.

Please remember to indicate on the package that the item (s) are intended “for exchange”. Without such notice, the package is at risk of attracting additional customs duties and taxes.
Please note – if you wish to make an exchange we are happy to do so as long as the stock is available. If the stock is not available, a credit note or refund will be offered as an alternative.
Refunds are given on full priced garments only and exclude any shipping charges incurrent by the customer on the original order or the return. Shipping charges will be deducted from any refunds.
Please send all returns to:
Trapman Bermagui
PO BOX 272
Bermagui
NSW 2546
Australia

REFUNDS:

If we are unable to deliver the item you ordered, the item is faulty/damaged or the item is not what you ordered, we will gladly refund you for the total amount of your order.
Refunds can only be credited back to the credit card or PayPal account that was used to make the original purchase. The refund will be processed as soon as the items have been received by TrapmanBermagui, however, please allow 14 days from the day you return the product for your account to be credited.

Important Points

  • We do not offer any exchanges or refunds on sale items, except when the item is faulty. This applies to both Australian and International orders.
  • Refunds are given on full priced garments only, this does not include any associated shipping charges from the original purchase or return.
  • Exchanges can only be made if the intended item is available.

ANY QUESTIONS?

If you have any queries regarding the returns and exchanges process, do not hesitate to contact Trapman Bermagui by email.
hello@trapmanbermagui.com.au